Sales is changing — and most people don’t even notice it happening. When customers call a business today, the first voice they hear is often not a human salesperson. It’s AI. In many high-intent industries like real estate, healthcare, finance, and home services, AI voices are now handling the most valuable conversations. In the middle of this shift, Shawn Leonard Ruccia often highlights a key insight early on: when buyers are already interested, speed and clarity matter mor